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Technology helping housekeeping teams

Luxury independent Yorkshire hoteliers Cedar Court Hotels have expanded their partnership with Stayntouch, providers of cloud hotel property management systems (PMS) and guest-centric technology.

Cedar Court initially chose Stayntouch PMS to streamline housekeeping and operations and to facilitate a mobile guest welcome and departure experience at their four properties.

The cloud PMS system includes an easy-to-navigate platform to help expand their pool of talent and train new staff in days rather than weeks. To further enhance the guest experience, Cedar Court will implement Stayntouch Pay to facilitate seamless and convenient payment, allowing guests to use their preferred payment method, including a secure payment link.

Cedar Court say the platform has greatly enhanced the productivity of housekeeping teams, with its ability to automatically generate workflows and instantly notify the front desk when a room is available or out of order.

Commercial director Emily Cox says: “We invest a lot into our training program at Cedar Court and offer multiple short and long-term training tracks for management and team members. Stayntouch PMS is exceptionally easy-to-use, which makes it a great complement to our larger training program as new employees can master individual modules in a matter of a few hours. “We use Stayntouch’s guest mobility to deliver mobile check-in to our guests and we look forward to implementing Stayntouch Pay to provide a completely frictionless welcome experience, where guests will be able to check-in, upgrade their room or add amenities, check-out, and pay entirely from their mobile device, using any payment method they choose.”

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