Battling the dreaded bugs
It’s time to reflect on the wellbeing of our housekeeping teams who face more risks Firstly, let me wish you all a very Happy and Healthy 2026. What I really want to focus on in this issue is the healthy…
Don’t let it get away!
Why succession planning in hotel housekeeping departments is crucial for success There has consistently been a lack of preparation for when staff leave or retire, often taking with them more than our best wishes for the future – a plethora…
Just Saying! with Delia Cannings
The joy of emotional intelligence Awareness of how we interact with others can be a game-changer for teams and managers In our last issue we looked at the impact AI is having on our profession. Whilst some are concerned, it…
Seize the day: don’t fear the future
AI is here to stay, and robotic cleaners are already busy at work Just recently I was asked to participate on a panel in what I would describe as a Question Time with an invited audience asking questions about the…
Make the most of neurodiversity
There’s a natural diversity in how we think, learn and behave which must be embraced in hospitality In recent articles I have had a focus on, and wanted to celebrate, the diversity of both housekeeping and the hospitality industry as…
Just Saying!
Delia Cannings identifies the tough tasks of our housekeeping ‘workout’ Handling our work for good health Recently I’ve been looking at the HSE statistics for 2023 and a stand-out statistic referred to ‘473,000 workers suffering from a work-related musculoskeletal disorder’…