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New roles as new year approaches

John Kelly has been appointed hotel manager at Pan Pacific London in a role which will include ‘providing an unsurpassed luxury experience for all hotel guests’, maintaining a positive hotel culture, and driving operational management across the property and its 237 rooms.

He has over 20 years’ industry experience and joins from Adare Manor in Ireland where he was deputy general manager, managing daily operations around the resort as well as leading strategy and culture across the property. Kelly will report to Anne Golden, general manager at Pan Pacific London and VP Operations, UK & North America.

Anne Lomas has been promoted to hotel manager at The London EDITION. She joined as director of food & beverage two years ago and took on the role of operational lead for the second half of 2022. The appointment comes as The London EDITION marks its 10-year anniversary.

Anne Lomas at The London Edition

The Doyle Collection has announced Nicholas Davies as the new general manager of The Marylebone Hotel. He joins the Irish family-owned luxury hotel group with a wealth of experience from some of the world’s most distinguished properties. Davies’s passion for hospitality began in his teens while working in pubs. He spent nearly a decade working with Rocco Forte Hotels, before moving to Manchester’s The Lowry Hotel as operations director, later returning to Brown’s as hotel manager. Most recently he was hotel manager at 5-star The Langham, London. He is chairman of the St Julian Scholars (SJS) organisation, run by the Master Innholders group. This brings together recognised leaders in hotel management to influence standards and extend professionalism within the industry, whilst also providing support and training. Davies was honoured in May by inclusion in the 2023 list of appointed Master Innholders.

Dean Saunders has joined Dunstan Hall Hotel, Spa & Golf Resort as general manager, taking him back to his East coast roots. With 33 years of experience in hospitality and leisure, Saunders started his career as a teenage lifeguard at Gunton Hall, which developed into a five-year span at Warner Hotels. He then worked at a summer camp in Texas, USA, before taking on UK-based management positions for Haven Holidays, Kingswood Residential and Outdoor Activity Centres and Premier Inn. A return to Warner Hotels included hotel openings at Studley Castle, Warwickshire and Heythrop Park. Based in Great Yarmouth, Saunders is determined to work with the local community and suppliers. There are plans to invest in hotel refurbishments, including bedrooms and event and conference spaces.

Christian Masters has been revealed as pre-opening hotel manager for the art’otel Hoxton next year. Masters moves from The Ministry, a fascinating workspace for creatives which is also home to London’s longest copper bar, a state-of-the-art gym, private sound studios and private dining rooms.

Prior to that he was responsible for the operation and commercial direction of the 288-bedroom Montcalm East hotel, restaurant, spa, and conference rooms, leading a team involved in successfully opening the property after major renovation, and conversion to Autograph Collection under a franchise agreement with Marriott International. Previous roles include as director of room operations at St Pancras Renaissance Hotel and a similar post at St James Conrad London.

Louisa Green is the new managing director of RBH Hospitality Management, taking over in January from Susan Bland who after three years in the role is stepping down to focus on charitable projects.

Green has been one of RBH’s operational directors for six years, overseeing full-service franchised hotels across Marriott, Hilton, IHG and Accor brands, as well as independent properties. She has over 20 years of experience in hotel roles, including multiple general manager and cluster general manager positions. Over the past 18 months, Green has been instrumental in RBH’s expansion into the upscale and luxury sphere, including the UK’s first Westin hotel in London and The Gantry, Curio Collection by Hilton, as well as being involved in securing RBH’s partnership with Covivio Hotels.

Annie Hu-Thornton, Mei Ume’s newly appointed general manager for Mei Ume’s restaurant at London’s Four Seasons hotel, hails from Southern China’s Hunan Province. Her 15-year career has taken her across three continents, developing a passion for Japanese cuisine. She has since managed fine dining restaurants in London including HKK, part of Hakkasan, Sake no Hana and most recently Koyn.

Left to right: Annie Hu-Thornton, Mei Ume restaurant’s GM at London’s Four Seasons hotel; Dean Saunders, now at Dunstan Hall Hotel, Spa & Golf Resort; Pan Pacific London’s new hotel manager John Kelly; Louisa Green, now MD at RBH Hospitality Management
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