For a spotless reputation

Matthew Simons, managing director of Empire Laundry, tells us how they can help

Empire Laundry, a market leading, independent commercial laundry service has been delighting customers across London and the South East for more than a quarter of a century The majority of our customers are high-end independent hotels, although we happily work for any organisation that has a passion for pristine linen and a desire to pass the benefits on to their own customers.

The perfect commercial laundry partner with peerless customer service and top-quality stock — spanning bed and table linen, towelling and workwear – Empire Laundry are dedicated to helping five-star hotels, boutiques and small chains to create superior stays. As well as offering dedicated rental stock, barcode identification and 24/7/365 days service we pride ourselves on an enviable statistic – linen of such high quality that less than one per cent is rejected.

This statistic is much appreciated by hotel clients (large and small), as controlling bed linen inventories can be a major headache. Empire Laundry are there to help upgrade the linen quality and manage stocks more efficiently. And if you have a problem that needs fixing, they’ll respond in minutes rather than hours.

Empire Laundry are also on hand if you occupy the prestigious top tier of the dining scene or are an ambitious eatery with an eye on your first Michelin star. They provide the table linen and workwear that will help you excel at every single service.

We recognise that kitchens are high-pressure, stressful and often fraught environments. Knowing that exacting standards in the kitchen result in high standards front of house.

That’s why Empire Laundry offer the highest quality workwear and linen, trackable inventories and extremely fast turnarounds for replacements. Providing the full range of tablecloths, sheets and towels that you’d expect from any top-flight commercial laundry. But it’s the quality stock and on-the-dot delivery services that sets us apart in the spa and leisure industry. The unique washing and drying process means we supply some of the fluffiest towels in the business — and they’re all branded goods from British wholesalers too. Coloured towels can be supplied, and we are more than happy to launder your own towel stocks.

Empire Laundry also offer a dedicated shirt laundry service for drycleaners. The secret of our success lies in superior wash technology, a bespoke handfinishing process and unerring attention to detail. The result is a softer shirt for customers, giving them yet another reason to return. Drycleaners use Empire Laundry for three reasons: the quality of the laundry services, their capacity and their responsiveness.

It’s this ability to turnaround large orders at short notice that affords their clients scope, scale and a competitive advantage. Services to drycleaners focus exclusively on flat linen and shirts. Barcode identification keeps track of individual items, making the management of all orders through the cleaning process more efficient. Flexible packaging to suit individual customers is available to make sure deliveries are received exactly how they’re needed.

Empire Laundry are proud to proclaim that we are ‘always on’: serving customers 24 hours a day, seven days a week, 365 days a year. With 20 vans and four lorries in the fleet we always have enough capacity and coverage to meet the biggest orders at the busiest times.

You’ll find more articles in the November / December edition of Housekeeping Today UK. Subscribe for your edition or browse online here.

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