‘It just works’: How Refillution from ADA Cosmetics streamlined hotel housekeeping At the Best Western Premier Mount Pleasant Hotel in Doncaster, consistency is central to the guest experience. The 91-room property welcomes business travellers during the week and leisure guests…
Multi award-winning office and commercial cleaning company Cleanology has launched its annual fundraising event – now in its sixth year – in aid of The Hygiene Bank. The successful fundraiser has established itself as an unmissable event attracting almost 200…
Whether it’s a floral display to delight a VIP or a need to enhance seasonal refreshes, let’s plant some ideas Feeling tropical might not be the right term to describe the UK’s heatwaves this summer, especially with droughts destroying much…
How ‘touchy-feely’ towels and robes enhance the experience in bathrooms and spas Even where hotels use a commercial laundry to process their bathroom linen, many choose to own key signature items that communicate individual brand values. From the weight and…
Lisa Williams, national chair of the UKHA, knows housekeeping has changed – but have our attitudes? After more than 35 years working in hospitality and housekeeping, I have seen our industry change enormously. Technology has changed. Guest expectations have changed…
A new ITV1 six-part documentary series called ‘Inside The Langham: Britain’s First Grand Hotel is taking viewers behind the scenes of the iconic luxury property. Filmed over 10 months and narrated by Dame Maureen Lipman, the series follows a range…
with Delia Cannings Our columnist keeps a cool head while considering the heatwave effects As I start to write this article the news in the background is telling me that in some areas of the UK it has been 30…
This summer Star Linen UK turns 10, a milestone marking a special bond with housekeepers. What started as a small team bringing the Star Linen USA brand to the UK hotel market has grown into a busy, slightly sleep-obsessed business…
A £50 million project at the Jacobethan mansion in Northumberland comes to fruition in September with the opening of The Retreat spa as the final touches are put to what has seen six years of meticulous restoration work. The Grade…
IHG Hotels & Resorts has signed a franchise agreement with Harilela Group to bring The Hari London in Belgravia into its luxury brand, Vignette Collection. The 85-room The Hari London sits close to iconic luxury and cultural attractions including Knightsbridge,…